Refund policy

We hope you’re happy with your PullPoint order. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, the item must be returned in the same condition in which you received it, unused and with its original packaging intact.

Mystery Boxes, Pokémon TCG products and sealed products

Because the contents and value of mystery products are revealed when opened, we do not accept change-of-mind returns for Mystery Boxes, booster packs or other sealed products once they have been opened, unsealed or tampered with.

Receiving cards or products that you did not hope to receive is not, by itself, grounds for a refund. Any guaranteed contents specifically stated on the product page will still apply.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or incorrect. If there is a problem with your order, we will work with you to resolve it in accordance with your statutory rights.

How to request a return

To request a return, contact us at [ Pullpointltd@gmail.com ] with your order number and details of your request. Please do not return an item before contacting us.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

Refunds

Once we receive and inspect an eligible return, we will let you know whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

This policy does not affect your statutory rights under UK consumer law.